Redesigning Mobile App
Client
Custm
Year
2025
Custm is a resource partner for freight transport companies requiring dedicated fleet services.
Scope of Work
This UX case study documents the redesign of a driver-facing mobile app used for scheduling and time tracking. The goal was to create a clearer, more intuitive journey for drivers—from reviewing upcoming jobs to clocking in, completing compliance checks, and managing schedule changes—while minimizing friction at critical moments of the workday.
The home experience was restructured to act as a single source of truth for drivers, highlighting their next job, required pre-shift actions, and current work status. This ensures drivers can quickly understand what needs to be done without navigating across multiple sections.



